An Open Letter To One of The Best N Judah Operators Ever!
Dear Awesome N Judah Operator From Today:
You don't know me, but I'm possibly your biggest fan. No, scratch that. I know many people who are regular riders of the N who are your biggest fans, too. No, scratch that, you have a lot of fans out there who when I describe you and know who I'm talking about. And yet I don't know your name or what you look like (since I usually board in the 2nd car).
So, let me tell you why you are the kind of Muni professional that represents what happens when good people do a great job for the owner/riders, based on today's inbound ride from Irving/7th to Duboce/Church. You operated the train at a safe speed, and we never fell forward from a sudden stop.
When we got to stops, you announced in a clear and easy to understand voice connecting trains or other things a passenger might need to know, such as when we approached UCSF. On top of that, you also reinforced the rules regarding senior and disabled seats which I've never heard other operators do (I'm not saying this doesn't happen, I just haven't heard it personally because I dont' ride every train and bus every day).
My only regret was that I could get to the front car in time before you departed Duboce and Church to either take your picture or at least say "good job" before the train had to leave. So instead, I Twittered 311, and later called them as well, because I think people who do a great job deserve a commendation. Too often, I see the bad apples get all the attention while people who actually do the job are left in the dark.
So today, Muni N Operator let me just say, on behalf of all of us who rely on the N, whenever we board and hear your voice, we know we're not riding the failwhale for our ride. Thanks, and please, keep up the good work.
The N Judah Chronicles
PS: In a related #muniwin, a big high five to the young person who helped the seniors having trouble bording on the outbound N this afternoon. Way to be a helpful owner/rider!