I just read our friend Brittney at CBS5’s experience exchanging a damaged FastPass for a new one and it is…well…it’s Muni and BART.
If anything, it’s an example of how different people are giving out completely different instructions, when in fact they should have simply told he to go to the Van Ness offices of Muni and exchanged it there, and not with a station agent.
Yeah, even though they have ’em etc etc etc. But everyone should be singing from the same songbook.
Photo credit: Flickr user Frankfarm